Customers of Royal Bank of Canada (RBC) are being warned to beware of fraudulent emails that appear to be coming from RBC, but which are actually phishing emails that seek to gain access to the Internet banking account login details of RBC customers. Below we’ve featured the text of one such email which was received today:

Dear Customer,

We’ve made some enhancements to our Sign In Protection feature, providing you with additional security when using Online Banking. As a result you may notice some changes to the Sign In Protection and Personal Verification Question screens.

We need to update your information and place a new security recognition cookie on your computer. To securely Sign In » to Online Banking just click here or go directly to www.rbc.com .

However, Failure to do so may result in temporary account suspension.Please understand that this is a security measure intended to help protect you and your account.

With the newly-enhanced Sign In Protection, you can now select from a variety of Personal Verification Questions which help encourage unique and memorable answers.

© Royal Bank of Canada 1995-2011


  1. ronald mcculloch on 01.21.2012

    great!!! you have made it so I can not get into my account any more…thanks

  2. Vaclav Kropik on 08.09.2012

    I am selling some items. One taker for buying sent me e-mail he placed money to RBC Royal Bank inclusive transfer fee. But to release money I should send transfer charges in advance and only then the funds of this transaction will be released.
    Is is standard operation or should I consider this “action” as phishing e-mail ?
    Thanks for your relevant response beforehand.
    Vaclav Kropik
    Czech Republic

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